Shipping and Delivery Policy
In store At High Point , we strive to provide the best possible shopping experience, from product selection to delivery to your doorstep. To ensure transparency and protect the rights of both parties, please review the following shipping and delivery policy:
Delivery time
- Inside Riyadh: Delivery will be within a period ranging from 3-7 working days .
- Outside Riyadh: Delivery will be within a period ranging from 5-14 working days .
- Delivery time may exceed the stated time in exceptional cases due to emergency circumstances related to the shipping process, product unavailability in the customer's city, or during official holidays such as: Eid al-Fitr, Eid al-Adha, National Day, or any other official holidays.
Additional shipping costs
- If the shipping destination is located in the area remote or far away For major cities not covered by the contracted shipping company:
- It is done Cancel free shipping Additional shipping fees will be added based on the product and shipping destination.
- The customer will be informed in advance of any additional costs before the product is shipped.
- Product pickup may require: Nearest delivery point To the shipping company in case direct delivery is not possible.
Cancellation and Rejection Policy
- Cancel order:
- The customer has no right to cancel the order after the expiry of 10 days From the date of its establishment.
- The customer has no right to cancel the order after Send it for shipping .
- Refuse to receive the product:
- If the customer refuses to receive the product for any reason Unless there is an order error , the delivery fee will be deducted from the amount paid.
- If contact with the customer is unsuccessful after multiple attempts, the store reserves the right to cancel the order and deduct the delivery fee and any additional costs.
Customer rights guarantee
- We carefully package our products to ensure they arrive in the best condition.
- In case of Any damage or defect in the product Due to shipping, we are committed to solve the problem immediately after confirming its condition upon delivery.
- Please check the product immediately upon receipt and report any problems within 24 hours From the time of receipt.
- To maintain customer satisfaction, we take good care of the product in our warehouse and prepare it with the best technologies for shipping to the customer.
General Provisions
- Shipping and installation costs, if applicable, are determined based on the nature of the product and the shipping destination.
- The store reserves the right to amend the shipping and delivery policy in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
