Store Terms and Conditions
1. Terms and Conditions of Use
Welcome to High Point Store. By using the site, you agree to be bound by the following terms and conditions:
- The store reserves the right to amend the terms and conditions at any time. Your continued use of the site after the posting of amendments constitutes your full acceptance of them.
- All products and services offered are subject to the store policy described here.
2. Shipping and Delivery
- Shipping time:
- Orders are processed within 2 business days after order confirmation.
- Shipping fees:
- Shipping fees vary depending on your geographic location. The cost is indicated during order placement.
- Delivery times:
- Our team works to adhere to the specified deadlines, and the duration may be affected by exceptional circumstances (such as weather conditions).
- Uncovered areas:
- If your area is not covered, we will contact you to arrange delivery via an alternative shipping company.
3. Installation Policy
- Installation service is provided free of charge or at an additional charge depending on the product and location.
- Customer must schedule a suitable installation time when placing the order.
- The installation team is responsible for ensuring that the products are installed safely.
4. Return and Exchange Policy
- Return period:
- The customer has the right to request a return of the product within 48 hours or a replacement of the product within 7 days from the date of receipt.
- Return Terms:
- The product must be in its original condition and unused.
- The original invoice must be attached.
- Non-returnable products:
- Products that are custom made or damaged due to misuse.
5. Cancellation due to technical or pricing errors
- If a product is listed at an incorrect price due to a technical error, the store reserves the right to cancel the order.
- The customer will be notified as soon as the error is discovered, with options:
- Resubmit the order at the correct price.
- Full refund.
6. Quality Assurance
- All products are warranted against manufacturing defects for [Warranty Period] from the date of receipt.
- The warranty does not cover damage caused by misuse or accidents.
7. Customer Rights
- We are committed to handling all complaints or requests related to shipping, installation, or returns quickly and efficiently.
- Customer service is provided via:
- e-mail: [info@alkaffary.com]
- phone number: [96620001777].
8. Terms of Use
- When you use the site [High Point Furniture] , you agree to all the terms and conditions mentioned above.
- We are committed to the e-commerce regulations issued by the Ministry of Commerce in the Kingdom of Saudi Arabia.
Additional notes:
- Terms can be customized to include additional details such as international shipping or special services for business customers.
- It is recommended to clarify the policy for dealing with emergency circumstances (such as delays or cancellations).
